We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@tavotavo.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any return question at info@tavotavo.com.

Damages and issues

info@tavotavo.com Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Some items, such as perishable items, may not be returned.

Perishable items include, but are not limited to food, flowers, plants, and custom made products. If you have questions about returning an item, email us at – info@tavotavo.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.